Question 1

How much does CustomerAlert cost?

Accepted Answer

CustomerAlert offers two pricing plans: Basic at 49 PLN per month, and Enterprise with custom pricing. The Basic plan includes 50 Premium SMS and 50 Eco SMS. Additional SMS messages cost 0.21 PLN each.

Question 2

What's included in the Basic plan?

Accepted Answer

The Basic plan (49 PLN/month) includes: 50 Premium SMS to customers with your custom sender name, 50 Eco SMS to team members for notifications, email autoresponder functionality, email to SMS conversion, Google Sheets integration, 24/7 monitoring, and basic support.

Question 3

How much do additional SMS messages cost?

Accepted Answer

After you've used your included SMS messages in the Basic plan, additional SMS messages cost 0.21 PLN per message. This applies to both Premium SMS (to customers) and Eco SMS (to team members).

Question 4

When should I upgrade to the Enterprise plan?

Accepted Answer

You should consider upgrading to Enterprise when you need unlimited SMS messages, unlimited team members, advanced email routing, priority SMS delivery, custom integrations, dedicated support, and SLA guarantees. Contact our sales team at kontakt@customeralert.net for a custom quote.

Question 5

Is there a setup fee or contract?

Accepted Answer

No, CustomerAlert has no setup fees or long-term contracts. You can start with the Basic plan and upgrade or cancel anytime. Billing is monthly.

Question 6

How do I integrate CustomerAlert with my email?

Accepted Answer

Integration is simple and takes just 5 minutes. You provide us with your email address, and we monitor your inbox for incoming emails. When a customer sends an email, our system automatically detects it and triggers the SMS workflow. No complex setup required.

Question 7

Does CustomerAlert integrate with Google Sheets?

Accepted Answer

Yes! All customer inquiries and data are automatically logged to Google Sheets. You can track response times, conversion rates, team performance, and more in real-time.

Question 8

Can I customize the SMS messages?

Accepted Answer

Yes, you can customize the SMS messages sent to customers and team members. You can set your own sender name (for Premium SMS to customers) and customize the message content to match your brand voice.

Question 9

How long does it take to set up CustomerAlert?

Accepted Answer

Setup takes approximately 5 minutes. You just need to provide your email address and configure which team members should receive notifications. Once set up, the system works automatically 24/7.

Question 10

Does CustomerAlert work with my email provider?

Accepted Answer

Yes, CustomerAlert works with all email providers including Gmail, Outlook, Yahoo Mail, and custom domain emails. Our system monitors your inbox regardless of your email provider.

Question 11

Can I add multiple team members to receive notifications?

Accepted Answer

Yes, you can add multiple team members to your CustomerAlert account. Each team member can receive SMS notifications when new customer inquiries arrive. You can rotate duty assignments to ensure coverage 24/7.

Question 12

What is the '5-minute callback' feature?

Accepted Answer

The 5-minute callback feature reminds your team to call customers back within 5 minutes of their inquiry. Research shows that calling back within 5 minutes can triple your conversion rate. CustomerAlert tracks this and helps ensure your team meets this critical response time.

Question 13

How does the email autoresponder work?

Accepted Answer

When a customer sends an email to your business, CustomerAlert automatically sends them an SMS confirmation saying 'We received your inquiry and will contact you shortly.' This gives customers immediate reassurance that their message was received and is being handled.

Question 14

What's the difference between Premium SMS and Eco SMS?

Accepted Answer

Premium SMS are sent to customers with your custom sender name, making them appear professional and branded. Eco SMS are sent to your team members for notifications and are more cost-effective. Both are included in your monthly plan.

Question 15

Does CustomerAlert monitor my inbox 24/7?

Accepted Answer

Yes, CustomerAlert monitors your email inbox 24/7, even outside business hours. When a customer sends an email at any time, our system detects it instantly and sends SMS notifications to your team. This ensures no leads are missed, even after hours.

Question 16

Can I track customer response times?

Accepted Answer

Yes, all data is logged to Google Sheets, including when emails arrive, when SMS notifications are sent, and when your team calls back. This allows you to track response times and measure your team's performance.

Question 17

What happens if my team doesn't call back in 5 minutes?

Accepted Answer

CustomerAlert sends reminders to your team to call back within 5 minutes. If they don't, the system logs this data to Google Sheets so you can analyze response patterns and identify areas for improvement.

Question 18

How much can CustomerAlert increase my conversions?

Accepted Answer

CustomerAlert users report up to 23% increase in lead conversion rates. This is primarily because customers receive instant confirmation of their inquiry, and your team calls them back quickly (within 5 minutes). This combination creates a powerful first impression that builds trust.

Question 19

What's the ROI of using CustomerAlert?

Accepted Answer

With a Basic plan at 49 PLN/month and potential 23% conversion increase, most businesses see ROI within the first few weeks. For example, if you receive 100 leads per month and close 20%, a 23% increase means 5 additional customers per month. At an average order value of 500 PLN, that's 2,500 PLN in additional revenue for just 49 PLN investment.

Question 20

Why is instant response important for conversions?

Accepted Answer

When customers receive instant confirmation that their inquiry was received, they feel valued and are more likely to trust your business. Combined with a quick callback, this creates a powerful first impression that significantly increases the likelihood they'll become paying customers.

Question 21

Can I measure the impact of CustomerAlert on my sales?

Accepted Answer

Yes, all data is tracked in Google Sheets, including customer inquiries, response times, and outcomes. You can analyze this data to measure conversion rates before and after implementing CustomerAlert.

Question 22

What support do I get with CustomerAlert?

Accepted Answer

Basic plan includes basic support via email. Enterprise plan includes dedicated support, priority response times, and SLA guarantees. You can reach our support team at kontakt@customeralert.net or call +48 796 233 283.

Question 23

What if I have technical issues?

Accepted Answer

Our support team is available to help with any technical issues. We typically respond within 24 hours. For urgent matters, call us directly at +48 796 233 283.

Question 24

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your CustomerAlert subscription anytime without penalties or long-term contracts. Simply contact us at kontakt@customeralert.net to cancel.

Frequently Asked Questions

SMS Pricing & Costs